Shipping policy

SHIPPING COSTS

Shipping is free on every order within the United States. There is no minimum order value and no additional fees are added at checkout. The price shown on the product page is the price you pay.

WHERE WE SHIP

We ship to all 50 US states, Washington DC, and US territories. We do not currently ship outside the United States.

ORDER PROCESSING

Orders are processed within 1 to 3 business days. You will receive a tracking number by email once your order has been dispatched.

DELIVERY TIMES

Our pieces are dispatched directly from our production partners overseas, so please allow for the following delivery windows after processing. Smaller items such as pillows, lighting, wall decor and accessories typically arrive within 10 to 20 business days. Larger pieces including rugs, sofas, sectionals, dining tables and outdoor furniture ship by freight and typically arrive within 25 to 45 business days. Delivery times may vary with customs clearance, carrier schedules and circumstances outside our control, and we will keep you updated if anything changes.

FREIGHT DELIVERY

Oversized items are delivered by a freight carrier rather than a standard parcel service. The carrier will contact you to arrange a delivery window. Please make sure someone aged 18 or over is available to receive the delivery, and check before ordering that the piece will fit through your doorways, hallways and stairwells.

TRACKING

Every order ships with tracking. If your tracking has not updated for more than 7 business days, contact us and we will open an investigation with the carrier on your behalf.

BEFORE YOU SIGN

Please inspect your delivery before signing for it. If the packaging is visibly damaged, note this with the carrier at the point of delivery and photograph both the packaging and the item. Contact us within 7 days of delivery and we will replace the item or refund it in full.

LOST OR UNDELIVERED PACKAGES

If a carrier confirms delivery but you have not received your package, please contact both the carrier and our support team so we can assist with an investigation.

CANCELLATIONS

You may cancel any order that has not yet been dispatched for a full refund. Please contact us as soon as possible.

QUESTIONS

Kavora, 526 Arbor Ct, Simi Valley, CA 93065, United States. Phone +1 818-309-0351. Email junnhash@yahoo.com. Hours Monday to Friday, 9:00 am to 5:00 pm Pacific Time.