Frequently Asked Questions
Ordering
How long until my order ships?
Most orders are processed within 1 to 3 business days. Once your order ships you will receive a tracking number by email.
Can I cancel or change my order?
Yes, as long as it has not shipped. Contact us as soon as possible at +1 818-309-0351 or junnhash@yahoo.com and we will cancel it for a full refund.
Do you take phone orders?
We do. Call +1 818-309-0351, Monday to Friday, 9:00 am to 5:00 pm Pacific.
Shipping and delivery
What does shipping cost?
Shipping is calculated at checkout based on your address and what is in your cart. Larger pieces move by freight and cost more to ship than a pillow or a wall hanger. You will see the exact amount before you pay.
Where do you ship?
We ship throughout the continental United States.
How are large items delivered?
Oversized pieces such as sofas, sectionals, dining tables, and large rugs ship by freight carrier. The carrier will contact you to schedule a delivery window. Please make sure someone is available to receive the delivery and that the piece will fit through your doors and stairwells before you order.
My tracking says delivered but I don't have the package.
Check with your neighbors and around the property first, then contact both the carrier and us. We will open an investigation with the carrier on your behalf.
Returns
What is your return policy?
You have 30 days from delivery to return most items in new, unused condition with their original packaging. Full details are in our Refund Policy.
Who pays return shipping?
We do, if the item arrived damaged or defective or we sent the wrong thing. Otherwise return shipping is your responsibility. For oversized and freight items we can arrange pickup and deduct the actual cost from your refund, and we will quote it to you first.
Is there a restocking fee?
Not on standard items. Oversized and freight items carry a 15% restocking fee, and we will tell you before you return anything.
How do I start a return?
Email junnhash@yahoo.com or call +1 818-309-0351 with your order number. We will send you a return authorization and the return address within one business day. Please wait for that authorization before shipping anything back.
How long does a refund take?
We issue the refund within 3 business days of receiving and inspecting your return. Your bank may take a further 5 to 10 business days to post it.
My item arrived damaged.
Photograph the packaging and the item and contact us within 7 days of delivery. We will replace it or refund it in full, your choice, and we cover the return shipping.
Products
Who makes the products you sell?
Kavora is a retailer. The pieces we carry are made by established third-party manufacturers, and the maker is identified on each product page.
Will the color match the photos?
We photograph products as faithfully as we can, but screens vary and natural materials vary between production runs. If a colorway matters for your room, call us and we will tell you what to expect.
Do I need a rug pad?
On hard floors, yes. A pad keeps the rug from sliding, adds cushioning, and meaningfully extends the life of the rug. We carry them.
Do rugs shed?
Natural fiber rugs shed lightly for the first few weeks. Vacuum on a low-pile setting and it settles down.
Does furniture arrive assembled?
It varies by piece. Assembly requirements are noted on the product page. Larger pieces often need two people to unpack and position.
Payment and account
What payment methods do you accept?
The methods shown at checkout. All payment information is collected over an encrypted connection and handled by our payment providers.
Do I need an account to order?
No. You can check out as a guest. An account makes it easier to track orders and reorder later.
Still have a question?
Kavora
526 Arbor Ct, Simi Valley, CA 93065, United States
Phone: +1 818-309-0351
Email: junnhash@yahoo.com
Hours: Monday to Friday, 9:00 am to 5:00 pm Pacific Time
