Refund policy

Last updated: September 9, 2026

We want you to be happy with what you bring into your home. If something isn't right, you have 30 days from delivery to return it.

30-DAY RETURNS

You may return most items within 30 days of delivery for a refund to your original payment method. Items must be in new, unused condition, in their original packaging, with all hardware and accessories included.

HOW TO START A RETURN

Email us at junnhash@yahoo.com or call +1 818-309-0351 with your order number and the item you would like to return. We will reply within one business day with a return authorization and the return address. Please do not ship anything back before you receive a return authorization, as we cannot process returns we are unable to identify.

RETURN SHIPPING

If an item arrives damaged or defective, or we sent the wrong product, we pay return shipping and there is no restocking fee. For all other returns, return shipping is the customer's responsibility. For oversized and freight items such as large rugs, sofas, sectionals, dining tables and outdoor seating, we can arrange freight pickup and deduct the actual cost from your refund. We will quote that cost to you before you commit to the return.

RESTOCKING FEE

There is no restocking fee on standard items. Oversized and freight items carry a 15% restocking fee. We will tell you whether a fee applies before you send anything back.

REFUND TIMELINE

Once we receive and inspect your return, we issue the refund within 3 business days. Depending on your bank or card issuer, it can take a further 5 to 10 business days to appear on your statement. We will email you as soon as the refund is issued.

DAMAGED OR DEFECTIVE ITEMS

Please inspect your order on delivery. If something arrives damaged, photograph both the packaging and the item and contact us within 7 days of delivery. We will replace the item or refund it in full, whichever you prefer.

ITEMS WE CANNOT ACCEPT

Custom, made-to-order or personalized pieces. Items marked Final Sale at the time of purchase. Items returned more than 30 days after delivery. Items damaged after delivery, or returned without their original packaging.

CANCELLATIONS

You may cancel any order that has not yet shipped for a full refund. Contact us as soon as possible, as most orders ship within 1 to 3 business days.

EXCHANGES

We handle exchanges as a return plus a new order. Return the original item for a refund and place a new order for the piece you would prefer.

Kavora, 526 Arbor Ct, Simi Valley, CA 93065, United States. Phone +1 818-309-0351. Email junnhash@yahoo.com. Hours Monday to Friday, 9:00 am to 5:00 pm Pacific Time.